Terms and Conditions

CarSwitch.com is the new way to buy or sell a car. CarSwitch.com is a website owned and operated by CarSwitch DMCC JLT, Dubai, UAE.

CarSwitch DMCC is not responsible for, and expressly disclaims all liability for, damages of any kind arising out of use, reference to, or reliance on any information contained within the site. While the information contained within the site is periodically updated, no guarantee is given that the information provided in this Web site is correct, complete, and up-to-date. Although CarSwitch.com may include links providing direct access to other Internet resources, including Web sites, CarSwitch DMCC is not responsible for the accuracy or content of information contained in these sites. Links from CarSwitch.com to third-party sites do not constitute an endorsement by CarSwitch DMCC of the parties or their products and services. The appearance on the Web site of advertisements and product or service information does not constitute an endorsement by Carswitch DMCC, and CarSwitch DMCC has not investigated the claims made by any advertiser. Product information is based solely on material received from suppliers.

Vehicle sellers may enlist CarSwitch DMCC services to aide in the sale of their vehicles. An up-front fee for services rendered by CarSwitch DMCC applies plus VAT (Value Added Tax), and CarSwitch DMCC only commits to providing these services upon receiving full payment of this up-front fee. These services may include one vehicle inspection conducted by an agent representing CarSwitch DMCC, advertising of the vehicle on CarSwitch.com and other online portals for a period of three months, collecting phone calls of prospective buyers, arranging test drives between the seller and prospective buyers, and providing guidance in the transfer of ownership in accordance with the laws of the UAE, during official working hours of CarSwitch DMCC.

Any prospective buyer brought to the registered seller’s attention by any CarSwitch DMCC representative, is considered a CarSwitch DMCC prospective buyer. Upon the identification of a prospective buyer, the agreement on a vehicle sale price between this prospective buyer and registered seller, and transfer of ownership from the registered seller to the CarSwitch prospective buyer or the collection of a monetary deposit by CarSwitch DMCC from the CarSwitch prospective buyer to reserve the vehicle until the transfer of ownership is complete, a success based fee owed by the registered seller to CarSwitch DMCC applies plus VAT (Value Added Tax). This success based fee continues to be owed by the registered seller to CarSwitch DMCC if the registered seller choses to no longer transfer ownership to the CarSwitch prospective buyer.

Prospective buyers may approach CarSwitch DMCC to purchase a vehicle from CarSwitch.com or other channels. A vehicle is only considered to be reserved for this prospective buyer once a monetary deposit is collected in full by CarSwitch DMCC with the agreement of the registered seller.

This monetary deposit is non-refundable unless there is a material change in the condition of the vehicle from the date the prospective buyer had physically viewed the car or the buyer is not approved by at least two UAE banks for financing. In the event of a deposit refund a, an AED 500 processing fee owed by the prospective buyer to CarSwitch DMCC would apply. In the event the prospective buyer chooses to purchase a vehicle through bank financing, the registered seller commits to reserving the vehicle for the prospective buyer a period of 7 working days from the date the deposit is received by CarSwitch DMCC at which point the prospective buyer is required to provide written evidence of a UAE bank approval or rejection of the loan application. Failure of providing such evidence would result in the forfeiture of the monetary deposit paid by the prospective buyer to CarSwitch DMCC. If the prospective buyer receives loan approval by a UAE bank during this 7 working day period, the prospective buyer is required to complete the transfer of ownership process with reasonable cooperation from the registered seller within an additional 7 working day period. Failure to do so would again result in the prospective buyers forfeiture of the monetary deposit paid by the prospective buyer to CarSwitch DMCC. Any refunds will be made onto the original mode of payment.

All the vehicles advertised on CarSwitch.com are owned by other parties who have enlisted CarSwitch DMCC services to aide in their sale. Accordingly CarSwitch DMCC is not responsible for, and expressly disclaims all liability for, any information provided by the vehicle owners or any other third party providers, the current or future operability of the vehicle or any of its features, any damages incurred prior, after or during sale of the vehicle, any monetary losses or damages of any value incurred for any reason during transfer of ownership of the vehicle.

CarSwitch DMCC may have undertaken a vehicle inspection that represents the company’s professional opinion regarding the condition of the vehicle as of the date of the inspection. This inspection does not act as guarantee by CarSwitch DMCC to the vehicle’s condition or operability. CarSwitch DMCC acknowledges that the condition of the vehicle, and any of its features, may change after inspection date and does not commit to provide updates regarding these changes nor accept any responsibility or liability related to any of aforementioned changes. Any prospective buyers are entitled to, but required to expressly ask for, a new inspection to be conducted with agreement from the registered seller of the vehicle (who may deny the request). The associated fees of such an inspection would be incurred by the buyer, whether requested from CarSwitch DMCC or any other licensed third party provider. CarSwitch DMCC may provide guidance to prospective buyers or registered sellers regarding financing, insurance, transfer of ownership or any other matters. CarSwitch DMCC guidance reflects the company’s professional opinion, but does not act as an endorsement of these opinions nor does CarSwitch DMCC accept any responsibility or liability associated with any of these opinions.

CarSwitch DMCC may provide a warranty on some of the vehicles advertised on CarSwitch.com. Only vehicles with “CarSwitch warranty” text displayed in their details on CarSwitch.com are eligible for this warranty (subject to the conditions below). The warranty is provided by a third party provider, is valid for a period of three months, is only valid in service centers endorsed by the third party provider, only addresses certain mechanical components such as Cylinder head and gasket, cylinder liners and block, internal bushings, starter ring gear or flywheel auto drive plate, oil pump, crankshaft and bearings, timing gears and chains, camshaft , cam followers, tappet gear, valves, pistons and rings, cylinder bores, con rods, distributor drive, push rods, oil feed pipes, valve springs, valve stem seals, gear, synchromesh hubs, selectors, shafts, torque converters, brake bands, valve block, governor oil pump and seals, operating controls, bearing and bushes, drive chains, crown wheel and pinions, gears, shafts, half shafts, differential internal bearings , spacers, shim kit, lock differential bearing, gear kit , cage unit, excludes lubricants, filter elements and coolant, oil leaks and overheating and is subject to conditions communicated in the booklet of the third party provider that can be provided by CarSwitch DMCC upon request. Claims can only be made after the first 15 days or 1,000 km from the date of transfer of ownership. This warranty can be extended for a full year for an additional charge. The warranty can only be issued for vehicle not more than 7 years old where all periodic services must have been carried out every 10,000 kms or as per the manufacturer recommendation at the authorized dealer’s service center. To make a claim, customer’s must have maintained the vehicle at the authorized Service Centers and according to the manufactures and warranty providers requirement. Customers must also have notified the nearest Authorized Service Centre upon recognition of any faults immediately and without delay to avoid consequential damages. Customer’s must have kept all original service invoices in order to prove the proper service if a claim is to be made. CarSwitch DMCC is not responsible for, and expressly disclaims all liability for any claims related to this warranty. This site is for information purposes only, and the information, including these terms and conditions are subject to change without notice.

The United Arab Emirates is our country of domicile. Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE. www.carswitch.com will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

We accept payments online using Visa and MasterCard credit/debit card in AED. If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection. The cardholder must retain a copy of transaction records and Merchant policies and rules. Multiple transactions may result in multiple postings to the cardholder’s monthly statement.

Payment, Refunds and Cancellations

This is CarSwitch DMCC’s policy for Online Payments, Refunds and Cancellations (“Policy”). This policy applies only to activities CarSwitch DMCC (“Company”) engages in on its website www.carswitch.com and other subdomains including www.carswitch.ae, www.carswitch.net, www.carswitch.co, www.carswitch.info (“Website”) and does not apply to CarSwitch DMCC activities that are "offline" or unrelated to the website.

The Website may offer its users to pay for services using their credit cards. In those cases, the user will only be charged upon electronically confirming the intent to purchase a service from the Website. The Company will not seek the confirmation of the user that the service has been delivered before processing a payment.

PAYMENT CONFIRMATION. The Website user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. The confirmation will be sent by the Company after the payment has been processed as soon as practically possible.

REFUNDS. Unless otherwise specified, services rendered by the Company are not refundable after the Website user’s electronic confirmation to purchase. Should the Company, based on the terms and conditions described on www.carswitch.com, confirm to refund any amount paid by the Website user, refunds will be made onto the original mode of payment and will be processed within 10 to 45 calendar days depending on the issuing bank of the credit card.

CANCELLATIONS AND NO SHOWS. Cancellations related to car inspection and advertising or valuation services are fully refunded if communicated to the Company at least 24 hours before service delivery is scheduled to take place. If a cancellation is made less than 24 hours prior to service, but before the scheduled service delivery, the Company will not refund your payment. In cases where a cancellation is made by the user after the scheduled service delivery date, or in case of “no show” by the user at the time of service delivery, no refunds will be provided. Cancellations related to purchasing, or selling, a car are not refundable.

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