Residents of Dubai, the RTA recently launched a new channel for transactions related to your used car in Dubai. Known as the i-counter, it is a small, smart and unified customer service center that will be available 24/7. The i-counter is similar to a smart kiosk and will enable used car owners to process self-service transactions. CarSwitch.com has put together everything you need to know about it.
All transactions except cash payments and transaction printouts are available at these i-counters. It offers payment of traffic fines, licensing or renewal of car registration and issuing or renewing a driving license.
Additionally, it can also issue lost car registration cards, vehicle ownership certificates, insurance premium reimbursement certificate as well as clearance certificates. It also allows users to make queries. The best part is that it will be offered in 5 languages: English, Arabic, Chinese, Urdu and Malayalam.
The RTA also plans to add more services such as topping up Nol cards or seasonal parking cards and payment refunds in the near future.
As of now, the plan is to place 4 machines at Umm Rasool Customer Happiness Center, 3 in Dubai Ferry and 3 more in the Smart Bus. In the second phase, the RTA aims to increase the number of machines. They plan to add then to 700 taxis and at customer happiness centers in Al Barsha and Al Tawar.
These smart kiosks or self-serve machines were launched a few years ago and are quite popular. Moreover, these machines show a mighty increase of 324 percent in number of transactions processed from 2017 to 2018.